F.A.Q.

How can we help?

Find answers to your questions about our passkey-only authentication service, high availability, and top-tier security.

What is a passkey and how does it improve security?

A Passkey is a new, more secure way to sign in to apps and websites. It is a digital credential that allows you to authenticate without a password. Instead of typing a password, you use your device's built-in authentication, like a fingerprint, facial recognition, or a PIN.

How are Passkeys more secure than passwords?

Passkeys are much more secure than passwords because they use public key cryptography. When you create a Passkey, your device generates a unique pair of cryptographic keys: a public key and a private key. The public key is stored on our server, while the private key remains securely on your device.

Because the private key never leaves your device and is never shared with us, Passkeys are resistant to phishing, a common attack where malicious actors try to trick you into revealing your login information. Even if our systems were breached, the attacker would only have access to public keys, which are useless without the private keys on your device.

Are Passkeys the same as two-factor authentication (2FA)?

Passkeys are not the same as traditional 2FA, but they provide a similar or even stronger level of security. Traditional 2FA adds a second step to a password-based login, such as a code sent via SMS or an authenticator app.

Passkeys, on the other hand, are a complete replacement for the password. The authentication process is a single step that is inherently multi-factor, as it combines "something you have" (your device) with "something you are" (biometrics like your fingerprint or face) or "something you know" (your device's PIN).

How do I set up a Passkey for my account?

Setting up a Passkey is simple. When you're in your account settings, you will see an option to "Add" Follow the on-screen prompts, which will guide you through using your device's authentication method (e.g., Touch ID, Face ID, or Windows Hello) to create and save the Passkey.

What devices are compatible with Passkeys?

Passkeys are supported by most modern devices and operating systems, including iOS, Android, macOS, and Windows. They are also compatible with major browsers like Chrome, Safari, and Firefox. You can use a Passkey on any device that supports the FIDO2 standard.

What happens if I lose my device?

If you lose a device with a Passkey, your account remains secure because the Passkey can't be used without your biometrics or PIN. Additionally, Passkeys can be synced across your devices through your device's cloud provider (e.g., Apple Keychain or Google Password Manager).

This means you can use another synced device to access your account. If you don't have a synced device, you can use a backup method, such as a password or a recovery code, to regain access.

Is my biometric data (fingerprint, face scan) shared with you?

No. Your biometric information is never shared with us or any other service. This data is securely stored on your personal device and is only used to unlock the private key locally on your device.

Will Passkeys prevent all security issues?

Passkeys significantly reduce the risk of common attacks like phishing and credential stuffing. However, no security measure is foolproof.
It's still important to practice good security hygiene, such as using a strong PIN or password for your device and being aware of social engineering attempts.

How does your service ensure high availability and uptime?

Our infrastructure is built on a distributed, european architecture to ensure maximum fault tolerance. We guarantee High availability through redundant systems, automated failover, and continuous monitoring, so your authentication service is always online.

What security standards and compliances do you adhere to?

We are compliant with major industry standards including NIS2, DORA, and GDPR. Our service is built following FIDO Alliance specifications for passkeys, ensuring the highest level of security and interoperability.

How do I integrate your service into my application?

Integration is simple with our comprehensive SDKs and Plugins. We provide detailed documentation, code samples for popular frameworks, and developer support to get you up and running as fast as possible.

Still have questions?

Can't find the answer you're looking for?
Our team is here to help.